Privacy Policy

1. Who We Are (Data Controller)

A.I. Stone Services Ltd is the data controller responsible for your personal data.

2. Information We Collect

We may collect and process the following types of personal information:

• Contact & Enquiry Information: When you fill out our quote/contact form or reach out directly via email or phone, we collect your name, email address, phone number, and any details you share about your project.
• Service & Transaction Data: Information required to prepare quotes, conduct site measurements, supply materials (such as Quartz, Marble, Granite, and Ceramics), and complete installations.
• Technical & Usage Data: Information collected automatically when you visit our website, including your IP address, browser type and version, operating system, pages visited, and browsing behavior (via standard web logs and cookies).

3. How We Collect Your Data

• Direct Interactions: You provide your details when requesting a quote, emailing us, calling us, or corresponding with our team.
• Automated Technologies: As you browse the site, standard cookies and analytics tools may collect technical information about your equipment and visit patterns.

4. How We Use Your Data & Lawful Basis

Under UK GDPR, we must have a valid lawful basis to process your personal data:

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We only share personal data with trusted third parties under strict confidentiality and security terms:

• Service Providers & Subcontractors: IT support, website hosting providers, and delivery/logistics partners assisting our operations.
• Professional Advisors: Accountants, legal counsel, and insurers where necessary.
• Legal Authorities: Public bodies or law enforcement if required by applicable law or court order.

6. International Data Transfers

If any third-party service providers (e.g., website hosting, email servers) store data outside the UK or European Economic Area (EEA), we ensure appropriate safeguards (such as UK International Data Transfer Agreements or standard contractual clauses) are in place to keep your data secure.

7. Data Retention

We only retain your personal data for as long as necessary to fulfill the purposes for which it was collected:

• Enquiries without an order: Kept for up to 12 months in case you follow up on your project.
• Customer contracts & invoices: Retained for up to 6–7 years in accordance with UK tax (HMRC) and statutory record-keeping requirements.

8. Cookies

Our website uses cookies to function properly and provide analytical insights into site performance. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. For more details, see our Cookie Policy.

9. Your Data Protection Rights

Under UK data protection law, you have rights including:

• Right of access: Request copies of your personal data.
• Right to rectification: Ask us to correct inaccurate or incomplete information.
• Right to erasure: Request the deletion of your personal data in certain circumstances.
• Right to restriction: Request that we restrict the processing of your data.
• Right to object: Object to our processing based on legitimate interests.
• Right to data portability: Request the transfer of your data to another organization.

To exercise any of these rights, contact us at nathan@aistoneservicesltd.com.

10. How to Complain

If you have concerns about our use of your personal data, you can contact us directly at nathan@aistoneservicesltd.com.

You also have the right to lodge a complaint with the UK supervisory authority:

11. Changes to This Policy

We may update this policy periodically to reflect changes in legal requirements or our operational practices. Any updates will be posted on this page with an updated “Last Updated” date.